1) Who We Are

These Terms govern your use of aaablindandshutterfactory.com (the “Site”) and any online forms, quotes, invoices, scheduling tools, and communications (the “Services”) provided by AAA Blind & Shutter Factory (“AAA,” “we,” “us,” or “our”), headquartered in Little River, South Carolina. By using our Site or Services, you agree to these Terms. If you do not agree, do not use the Site or Services.

2) Eligibility & Your Responsibilities

You must be at least 18 to use the Site or submit orders. You are responsible for providing accurate information and keeping your contact details up to date.

3) Quotes, Orders & Custom‑Made Products

• Quotes. Written quotes are valid only for the period stated (or 30 days if not stated) and may change due to material costs, scope changes, or measurement adjustments.

• Custom Work. Most AAA products—including plantation shutters, roller shades, and solar shades—are custom‑made. Once materials are cut or production begins, orders are non‑cancelable, non‑refundable, and not returnable.

• Measurements. If you supply measurements, you are responsible for their accuracy. When AAA measures, we use those measurements for production and fit; adjustments required due to site conditions outside our control may incur additional charges.

• Approvals. You are responsible for reviewing and approving selections (materials, colors, mounts, controls, louver sizes, etc.) prior to production.

4) Pricing, Taxes & Payments

• Pricing. Prices shown online or in marketing materials may change without notice and may not include installation unless explicitly stated.

• Taxes. We collect applicable taxes based on delivery/installation location and current law. If you claim an exemption (e.g., capital improvement or resale), provide a valid, completed exemption form prior to invoicing. AAA does not provide tax advice; you are responsible for consulting your tax advisor and any liabilities if an exemption is disallowed.

• Deposits & Payments. Deposits are typically required to begin production and to reserve installation dates. Remaining balances are due as stated on your invoice (commonly upon delivery/installation). Late payments may incur finance charges as permitted by law.

5) Scheduling, Access & Installation

• Scheduling. Install dates are estimates and may shift due to supply, weather, site readiness, or unforeseen delays. We will communicate changes and reschedule as needed.

• Site Readiness. Ensure clear access to windows/doors and a safe work environment. We are not responsible for moving heavy furniture, disconnecting alarms/wiring, repairing pre‑existing conditions, or damage caused by concealed conditions. Charges may apply if we need to perform any services to prepare the work site.

• Other Trades. If other contractors are working on‑site, you agree to coordinate so our installers can work efficiently and safely.

• Removal/Disposal. If agreed, we may remove existing window treatments; unless otherwise stated, removed items are discarded and cannot be retrieved.

6) Delivery, Title & Risk of Loss

For shipped products, risk of loss passes to you upon delivery to the address you provide. For installed products, risk of loss passes upon substantial completion of installation.

7) Limited Warranty & Service

AAA’s products may include a limited warranty provided by AAA and/or component manufacturers. Warranty terms vary by product and will be provided with your purchase. Warranties do not cover misuse, improper maintenance, alterations by non‑AAA personnel, or damage due to environmental conditions (e.g., moisture, extreme heat, salt air beyond rated tolerances). To request warranty service, contact us using the details in Section 18 with proof of purchase and photos of the issue.

8) Color, Material & Natural Variation

Color may vary between screens and physical samples. Natural materials and finishes (including composites/polymers) can exhibit normal variation. Minor variances are not defects.

9) User Content (Reviews, Photos, Testimonials)

If you submit reviews, photos, or testimonials, you grant AAA a non‑exclusive, worldwide, royalty‑free license to use, reproduce, and display such content for marketing and operational purposes, subject to our Privacy Policy. You represent you own or control the rights in any content you submit and that it does not infringe others’ rights.

10) Intellectual Property

The Site and its contents (text, graphics, logos, photos, videos, software) are owned by AAA or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

11) Prohibited Uses

You agree not to misuse the Site, interfere with its operation, attempt unauthorized access, or use it for any unlawful purpose.

12) Third‑Party Links & Tools

The Site may link to third‑party websites (e.g., payment processors, map tools, scheduling tools). AAA is not responsible for third‑party content or practices. Use them at your own risk and review their terms and privacy policies.

13) Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. Some jurisdictions do not allow exclusion of certain warranties, so some exclusions may not apply.

14) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AAA AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS/REVENUES, ARISING FROM OR RELATED TO YOUR USE OF THE SITE, PRODUCTS, OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO AAA FOR THE PRODUCT OR SERVICE AT ISSUE.

15) Indemnification

You agree to defend, indemnify, and hold harmless AAA from and against any claims, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms or your misuse of the Site or Services.

16) Dispute Resolution; Mandatory Individual Arbitration; Class Waiver

You and AAA Blind & Shutter Factory (“AAA”) agree that any dispute, claim, or controversy arising out of or relating to the Site, products, services, or these Terms will be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (for individuals) or Commercial Arbitration Rules (for businesses), as modified here. The Federal Arbitration Act and South Carolina law govern the enforceability and interpretation of this section. The venue/seat for any hearing is Horry County, South Carolina; proceedings may occur by video/telephone where permitted. One arbitrator will be appointed. Discovery will be limited to what the arbitrator deems necessary for a fair, efficient resolution. Judgment on the award may be entered in any court of competent jurisdiction. The arbitration and award are confidential to the fullest extent permitted by law.

Individual-Only; No Class/Representative Actions. YOU AND AAA WAIVE ANY RIGHT TO PROCEED IN A CLASS, MASS, OR REPRESENTATIVE ACTION OR ARBITRATION. The arbitrator may award relief only to the extent necessary to resolve your individual claim(s).

Mass-Arbitration Management. If 25 or more similar demands are filed by or with the same counsel within 90 days, the parties agree to (i) batch claims in groups of up to 50 for administrative/fee purposes; (ii) select up to 10 bellwethersto be arbitrated first; (iii) stay the remainder; and (iv) in good faith mediate after the bellwethers. Administrative and arbitrator fees will be phased consistent with AAA’s Mass Arbitration Supplementary Rules; no fees are due for stayed cases until they are activated. The arbitrator may adjust procedures to ensure efficiency and fairness.

Costs. AAA will pay all filing, administration, and arbitrator fees required by AAA’s Consumer Rules for consumer disputes; for business-to-business disputes, fees follow AAA’s Commercial fee schedule. The arbitrator may award fees/costs as permitted by applicable law, including for frivolous claims or bad faith.

Pre-Arbitration Resolution. Before filing, the party must send a written notice (name, contact info, facts, relief sought) to aaa.shutterfactory@gmail.com and allow 60 days to resolve.

Small-Claims Carve-Out. Either party may bring an individual claim in small-claims court in Horry County, South Carolina, if it qualifies.

Opt-Out. You may opt out of this arbitration agreement within 30 days of your first use of the Site by emailing aaa.shutterfactory@gmail.com with your name, address, and a clear request to opt out..

17) Changes to the Terms

We may update these Terms from time to time. The “Last updated” date at the top indicates when changes were made. Your continued use of the Site after changes take effect constitutes acceptance of the updated Terms.

18) Contact Us

AAA Blind & Shutter Factory
Address: 9 SC‑90, Little River, SC 29566
Phone: (843) 280‑6877
Email: aaa.shutterfactory@gmail.com